Terms & Conditions

1. Subscription & Billing

• •Billing is done on prepaid basis — payment required before service activation.
• •All plans are available in Monthly, Quarterly, Half-Yearly, and Annual durations.
• •GST @ 18% is applicable on all plans and services.
• •Contract period: 12 months from date of activation.
• •Billing is on monthly basis. Payment must be made within 30 days from date of invoice.
• •For current pricing, visit our Pricing page.

2. Included Features (All Plans)

3. Credits Policy

• •1 Credit = ₹1. Credits are used across OBD, Missed Call, SMS, and Chatbot services.
• •All credits are valid for 1 month only from the date of activation.
• •Unused credits lapse automatically at the end of each monthly billing cycle — no carry-forward.
• •Extra recharge is required after usage limit is reached.
• •18% GST is applicable on all recharges and plan purchases.
• •Credits cannot be transferred, exchanged, or refunded under any circumstances.

4. Extra Usage Charges

• •Extra usage charges apply when included credits are exhausted.
• •SMS, WhatsApp, OBD Voice, and Missed Call services have separate per-unit charges.
• •All extra usage charges are subject to 18% GST.
• •Charges are deducted from your wallet balance automatically.
• •For current per-unit rates, contact our support team.
• •Recording retention beyond 2 months attracts additional charges.

5. Outbound Dialer (OBD / Voice Message) Service Terms

• •OBD voice calls are billed per 30 seconds. If voice duration exceeds 30 seconds, it is counted twice.
• •1 Year validity on purchased OBD credits.
• •Voice calls work for both DND and Non-DND numbers.
• •Supports multiple languages — send voice messages to different regions.
• •Bulk voice messages can only be sent between 9:00 AM and 9:00 PM as per TRAI regulations.
• •Instant broadcast — send voice messages to multiple mobile users simultaneously.
• •Schedule voice campaigns — broadcast at your preferred time.
• •Instant delivery reports available for all broadcast voice messages.
• •Voice files require admin approval before use in campaigns — approval may take 24–48 hours.
• •OBD campaigns once launched cannot be refunded even if cancelled midway.
• •Misuse of OBD for spam, fraud, or TRAI/DOT non-compliance will result in immediate account termination without refund.
• •Commercial rates may change based on market dynamics or regulatory guideline changes.

6. Missed Call Marketing Service Terms

• •Missed Call service includes up to 2,00,000 missed calls per month (CPS limit: 10 calls per second).
• •Unused missed call quota at end of month will lapse — no carry-forward to next month.
• •One-time development/setup charge applies as per plan selected.
• •Services can be terminated with 30 days prior written notice.
• •Trinetra AI reserves the right to terminate without notice if services are used against agreed business purpose or regulatory norms.
• •Call success rate is not guaranteed — varies based on telecom network POI (Point of Interconnect) conditions.
• •Network availability targeted at 99% for submission/attempt.
• •Service provider is not liable for any consequential, indirect, or economic loss including loss of profits.
• •Recording retention: 2 months standard. Additional charges for extended retention.
• •GST 18% applicable extra on all charges.
• •All regulatory compliances (NDNC) must be completed before service provisioning.
• •Messaging solution is hosted on cloud — no on-premise hardware or dedicated link will be installed.
• •Contract period: 12 months from activation. Billing on monthly basis.

7. General Terms

• •Billing is on monthly basis. Payment must be made within 30 days from date of invoice.
• •Trinetra AI reserves the right to modify pricing and features with 15 days prior notice.
• •Misuse of platform including spam, illegal activities, or API abuse will result in immediate termination without refund.
• •Trinetra AI is not liable for indirect, consequential, or economic losses including loss of profits.
• •These terms are governed by laws of India. Disputes subject to jurisdiction of courts in Indore, Madhya Pradesh.
• •By purchasing any plan, you agree to these Terms & Conditions in full.