Privacy Policy

1. Information We Collect

• •Personal information: Name, email address, phone number, company name.
• •Business data: Leads, contacts, deals, invoices, and other CRM data you enter.
• •Payment information: Processed securely via PayU — we do not store card details.
• •Usage data: Pages visited, features used, login times, IP address.
• •Communication data: Emails, WhatsApp messages sent through our platform.
• •Device data: Browser type, operating system, device identifiers.

2. How We Use Your Information

• •To provide and improve our CRM services.
• •To process payments and manage subscriptions.
• •To send service-related notifications and updates.
• •To provide customer support.
• •To comply with legal obligations.
• •To detect and prevent fraud or misuse.
• •To analyze platform usage and improve features.

3. Data Storage & Security

• •All data is stored on secure cloud servers located in India.
• •We use 256-bit SSL encryption for all data transmission.
• •Access to your data is restricted to authorized personnel only.
• •We conduct regular security audits and vulnerability assessments.
• •Passwords are hashed and never stored in plain text.
• •We retain your data for the duration of your subscription plus 90 days after termination.

4. Data Sharing

We do not sell your personal data. We may share data with:

• •Payment processors (PayU) for transaction processing.
• •Telecom service providers for OBD, SMS, and WhatsApp delivery.
• •Cloud infrastructure providers for hosting.
• •Law enforcement when required by law.
• •We do NOT share your CRM data (contacts, leads, deals) with any third party for marketing purposes.

5. Your Rights

• •Right to access your personal data.
• •Right to correct inaccurate data.
• •Right to request deletion of your data (subject to legal retention requirements).
• •Right to data portability — export your CRM data anytime.
• •Right to withdraw consent for marketing communications.
• •To exercise these rights, email us at support@trinetraaisolutions.com

6. Cookies

We use essential cookies for authentication and session management, and analytics cookies to improve our platform. You can manage cookie preferences in your browser settings. See our Cookie Policy for details.

7. Contact